Post-Cruise

Please choose ‘Help’ from the top of our home page and click on Customer Support & Information.  From the “what can we help you with” drop down, choose ‘post cruise questions/comments.’  Then select ‘onboard folio statement’ under topic.  In the ‘tell us what happened’ section, indicate you did not receive your statement.  In the ‘desired outcome’ section, request a copy of your statement.  This is the most expedited way to request a copy of your stateroom account.

Onboard Credit and pre paid items can be viewed at the top of your stateroom account.

If your shore excursion was cancelled onboard (either by you or due to itinerary change) the amount you paid will be refunded to your onboard account as an onboard credit.  Please review your onboard account to confirm the refund as the amount will not be refunded to the credit card you may have used to pre pay your excursion prior to departure.

Under $250, guests are able to redeem a cash refund from Guest Services, please visit our on board team who will provide monies owed in cash.
Above $250, guests can expect the UK Guest Relations team to proactively reach out to arrange a refund to a nominated bank.

Onboard Account refunds take 4-6 weeks to process. For Casino bank - Guests are reminded to cash their bank out with the casino cashiers. Guests may choose to deposit their funds with the Front Desk Staff. If the amount is over $25.00 and not cashed out onboard, the check is automatically generated. The process can take up to 12 weeks to verify. If the amount is under $25.00, the guest needs to request the check and the process takes up to 30 days for check to be received after the initial email enquiry. For additional information, guests can log on to OceanPlayersClub.com, click on 'Get in Contact' and submit their request.**

The Princess Plus package covers beverages up to $15. The Princess Premier covers beverages up to $20. Guests who order a more expensive beverage are charged the difference between the beverage cost and the limit. This is reflected as a beverage charge on your stateroom account. Additionally, any alcoholic beverages ordered over the daily limit will incur a charge.

Please choose ‘Help’ from the top of our home page and click on Customer Support & Information.  From the “what can we help you with” drop down, choose ‘post cruise questions/comments.’  Then select ‘onboard folio statement’ under topic and complete the form including the ‘tell us what happened’ and ‘desired outcome’ sections.  This is the most expedited way to resolve any incorrect charge concerns.

Princess Plus and Premier packages include crew appreciation and gratuities on food and beverages. For non-package holders, a nonrefundable service charge of 20% will be added to optional purchases of drinks, dining room and specialty dining, private group functions, and other elected products, services or amenities that are not included in the cruise fare. View our full service charge policy here.

*Pricing is subject to change